Two Circles Hiring Service Delivery Manager 3-Month FTC Opportunity

Two Circles: An Overview

Two Circles is a global data-driven sports agency that helps sports organizations grow stronger relationships with their fans and maximize revenue. The company works with some of the biggest names in sports, including the NFL, NBA, Premier League, and Wimbledon. They are known for their innovative approach, leveraging data and technology to deliver exceptional results for their clients. At Two Circles, they believe that data is the key to unlocking the full potential of sports organizations, and their team of experts is dedicated to helping their clients achieve their goals. Joining Two Circles means becoming part of a dynamic and forward-thinking team that is passionate about sports and data. The culture at Two Circles is one of collaboration, innovation, and continuous learning. Employees are encouraged to share ideas, challenge the status quo, and push the boundaries of what's possible. If you are looking for a challenging and rewarding career in the sports industry, Two Circles offers a unique opportunity to work with some of the best in the business. The company's commitment to its employees is evident in its comprehensive benefits package, professional development opportunities, and supportive work environment. At Two Circles, you will have the chance to make a real impact on the sports industry and contribute to the success of some of the world's most iconic sports organizations. This is more than just a job; it's an opportunity to be part of a team that is shaping the future of sports. The fast-paced and ever-evolving nature of the sports industry means that every day brings new challenges and opportunities. Two Circles embraces this dynamism and encourages its employees to be adaptable, resilient, and innovative. If you thrive in a fast-paced environment and are passionate about sports and data, Two Circles is the place for you. The company's global presence also offers opportunities for international collaboration and exposure to different markets and cultures. Working at Two Circles is not just a job; it's a career-defining experience that will set you on the path to success in the sports industry. They value diversity and inclusion, creating a workplace where everyone feels welcome and respected. This commitment to inclusivity is reflected in their hiring practices, employee programs, and company culture. At Two Circles, they believe that a diverse workforce leads to better ideas, better solutions, and better results. This inclusive environment fosters a sense of belonging and empowers employees to bring their whole selves to work. The leadership team at Two Circles is committed to fostering a culture of continuous improvement and innovation. They encourage employees to challenge the status quo, experiment with new ideas, and learn from their mistakes. This growth mindset is essential in the fast-paced world of sports and data, where staying ahead of the curve is critical to success. Working at Two Circles means being part of a team that is always striving to be better, both individually and collectively.

Service Delivery Manager Role at Two Circles

This Service Delivery Manager role at Two Circles is a fantastic opportunity for someone with a proven track record in managing client relationships and ensuring the smooth delivery of services. As a Service Delivery Manager, you will be the primary point of contact for key clients, responsible for understanding their needs, managing expectations, and ensuring that Two Circles delivers on its promises. Your main responsibility will be to oversee the delivery of projects and services, ensuring they are completed on time, within budget, and to the highest standards. The role requires a proactive and organized individual with excellent communication and problem-solving skills. You will be working closely with internal teams, including project managers, analysts, and consultants, to coordinate efforts and ensure seamless service delivery. A key aspect of this role is building and maintaining strong relationships with clients, acting as a trusted advisor and understanding their business objectives. You will need to be able to effectively communicate project updates, manage client expectations, and address any issues that may arise. The role also involves identifying opportunities for upselling and cross-selling Two Circles services, so a commercial mindset is essential. You will be expected to understand the full range of Two Circles offerings and be able to articulate their value to clients. This fixed-term contract (FTC) role is for 3 months, offering an excellent opportunity to gain experience with a leading sports agency and potentially lead to further opportunities within the company. The role is ideal for someone who is highly motivated, results-oriented, and passionate about delivering exceptional service to clients. The Service Delivery Manager will also be responsible for monitoring key performance indicators (KPIs) and service level agreements (SLAs), ensuring that Two Circles is meeting its contractual obligations. This requires a strong attention to detail and the ability to analyze data to identify trends and areas for improvement. The role involves regular reporting to both clients and internal stakeholders, so excellent written and verbal communication skills are crucial. You will need to be able to present complex information in a clear and concise manner, and be comfortable leading meetings and presentations. The successful candidate will have experience in managing multiple projects simultaneously, prioritizing tasks, and meeting deadlines. They will also have a strong understanding of project management methodologies and best practices. The Service Delivery Manager will play a key role in ensuring client satisfaction and retention, so a customer-centric approach is essential. You will need to be able to anticipate client needs, proactively address concerns, and go the extra mile to deliver exceptional service. This role offers a unique opportunity to work with some of the biggest names in the sports industry and contribute to the success of Two Circles' clients. If you are a highly motivated and experienced Service Delivery Manager looking for a challenging and rewarding opportunity, this FTC role is for you.

Key Responsibilities of the Service Delivery Manager

The key responsibilities of the Service Delivery Manager at Two Circles are multifaceted, requiring a blend of project management, client relationship management, and strategic thinking. First and foremost, the Service Delivery Manager is responsible for managing client relationships, serving as the primary point of contact for key accounts. This involves understanding the client's business objectives, anticipating their needs, and building strong, trust-based relationships. Effective communication is paramount in this aspect of the role, as the Service Delivery Manager must be able to clearly articulate project progress, address concerns, and manage expectations. The Service Delivery Manager will be at the forefront of communication with clients, ensuring they are kept informed and that their needs are met promptly and efficiently. This includes regular meetings, status updates, and proactive problem-solving to maintain client satisfaction and foster long-term partnerships. A critical aspect of the role is overseeing project delivery, ensuring that projects are completed on time, within budget, and to the highest quality standards. This involves working closely with internal teams, including project managers, analysts, and consultants, to coordinate efforts and track progress. The Service Delivery Manager must have a strong understanding of project management methodologies and be able to effectively manage resources and timelines. They will be instrumental in keeping the project on track and within budget, ensuring that the client receives the agreed-upon deliverables in a timely and efficient manner. Another key responsibility is monitoring performance and ensuring service level agreements (SLAs) are met. This involves tracking key performance indicators (KPIs), analyzing data, and identifying areas for improvement. The Service Delivery Manager must be able to interpret data and use it to drive improvements in service delivery, ensuring that Two Circles is consistently meeting its contractual obligations. They will be responsible for generating reports and providing insights to both clients and internal stakeholders, demonstrating the value of Two Circles' services. In addition to managing existing client relationships, the Service Delivery Manager is also responsible for identifying opportunities for upselling and cross-selling Two Circles' services. This requires a commercial mindset and the ability to understand the full range of Two Circles' offerings. The Service Delivery Manager must be able to articulate the value of these services to clients and identify opportunities to expand the scope of engagement. They will need to stay informed about the latest industry trends and Two Circles' capabilities, enabling them to proactively suggest new solutions to clients. Furthermore, the Service Delivery Manager plays a crucial role in resolving issues and managing escalations. This requires strong problem-solving skills and the ability to remain calm under pressure. The Service Delivery Manager must be able to quickly assess the situation, identify the root cause of the problem, and implement effective solutions. They will also be responsible for managing client expectations during the resolution process and ensuring that the issue is resolved to the client's satisfaction. A proactive and solution-oriented approach is essential in this aspect of the role. Finally, the Service Delivery Manager is responsible for contributing to the continuous improvement of service delivery processes. This involves identifying areas for improvement, implementing best practices, and documenting processes. The Service Delivery Manager should be a champion of continuous improvement, always looking for ways to enhance the efficiency and effectiveness of service delivery. They will work closely with internal teams to implement changes and ensure that they are effectively communicated and adopted. This commitment to continuous improvement will help Two Circles maintain its position as a leader in the sports data and analytics industry.

Skills and Qualifications Required

To excel as a Service Delivery Manager at Two Circles, a specific set of skills and qualifications is essential. Firstly, proven experience in service delivery management is crucial. This typically involves several years of experience in a similar role, demonstrating a track record of successfully managing client relationships and delivering projects on time and within budget. Candidates should be able to provide examples of how they have effectively managed client expectations, resolved issues, and improved service delivery processes in previous roles. Experience in the sports industry is a plus, but not always mandatory, as the core principles of service delivery management are applicable across various sectors. However, a passion for sports and an understanding of the sports industry landscape can certainly be an advantage. Strong experience in client relationship management is also vital. The Service Delivery Manager is the primary point of contact for key clients, so the ability to build and maintain strong, trust-based relationships is paramount. This requires excellent communication skills, both written and verbal, as well as the ability to actively listen to client needs and concerns. Candidates should be able to demonstrate their ability to effectively manage client expectations, provide regular updates, and address any issues that may arise in a timely and professional manner. This includes experience in conducting regular meetings, preparing reports, and delivering presentations to clients. In addition to client relationship management skills, strong project management skills are essential. The Service Delivery Manager is responsible for overseeing the delivery of projects, ensuring they are completed on time, within budget, and to the highest quality standards. This requires a solid understanding of project management methodologies, such as Agile or Waterfall, and the ability to effectively manage resources, timelines, and budgets. Candidates should be able to demonstrate their ability to plan, organize, and execute projects, track progress, and identify and mitigate risks. Excellent communication and interpersonal skills are a must. The Service Delivery Manager acts as a bridge between the client and internal teams, so the ability to communicate effectively with a diverse range of stakeholders is crucial. This includes the ability to clearly articulate project requirements, provide regular updates, and address any issues or concerns. Candidates should be able to demonstrate their ability to communicate clearly and concisely, both verbally and in writing, and to adapt their communication style to suit different audiences. Strong problem-solving and analytical skills are also essential. The Service Delivery Manager is often faced with complex issues that require creative solutions. The ability to analyze data, identify trends, and develop effective solutions is critical. Candidates should be able to demonstrate their ability to think critically, solve problems, and make sound decisions under pressure. This includes experience in identifying the root cause of issues, developing and implementing solutions, and monitoring the effectiveness of those solutions. Finally, a relevant degree or qualification in a related field, such as business administration, project management, or a sports-related field, is often preferred. While experience is highly valued, a formal education can provide a strong foundation for success in this role. Certifications in project management, such as PMP or Prince2, can also be advantageous. Ultimately, the successful candidate will be a highly motivated, results-oriented individual with a passion for delivering exceptional service to clients. They will possess a strong blend of technical and interpersonal skills, as well as the ability to thrive in a fast-paced, dynamic environment.

How to Apply for the Service Delivery Manager Position

Applying for the Service Delivery Manager position at Two Circles is a straightforward process, but it's important to ensure your application stands out. The first step is to carefully review the job description and ensure that your skills and experience align with the requirements. Pay close attention to the key responsibilities and qualifications outlined in the job description, and tailor your application to highlight the relevant experience and skills. This includes emphasizing your experience in service delivery management, client relationship management, project management, and communication skills. Before you start your application, update your resume and cover letter. Your resume should provide a clear and concise overview of your professional experience, education, and skills. Be sure to highlight your achievements and quantify your results whenever possible. For example, instead of saying you managed client relationships, specify the number of clients you managed and the revenue generated. Your cover letter should be tailored to the Service Delivery Manager position at Two Circles, explaining why you are interested in the role and how your skills and experience make you a strong candidate. Use the cover letter to showcase your passion for sports and your understanding of the sports industry, as well as your commitment to delivering exceptional service to clients. In your cover letter, demonstrate your knowledge of Two Circles. Research the company's mission, values, and recent projects, and explain how your own values and goals align with Two Circles'. This shows that you have taken the time to understand the company and are genuinely interested in the opportunity. Highlight any specific projects or initiatives that resonate with you and explain why. Once your resume and cover letter are polished, visit the Two Circles careers website or the platform where the job was advertised (e.g., LinkedIn, Indeed) and locate the Service Delivery Manager position. Follow the application instructions provided, which typically involve submitting your resume and cover letter, as well as answering some additional questions. Be sure to complete all sections of the application thoroughly and accurately, and double-check for any errors before submitting. When filling out the application form, provide specific examples of your accomplishments and skills. Instead of simply stating that you have strong communication skills, provide an example of a time when you effectively communicated with a client or team member to resolve an issue or achieve a goal. Similarly, when describing your project management experience, highlight the specific methodologies you have used and the results you have achieved. After submitting your application, follow up with the hiring manager or recruiter if you have not heard back within a reasonable timeframe (e.g., one to two weeks). A polite email expressing your continued interest in the position can help you stand out from other candidates. Use this opportunity to reiterate your key qualifications and reiterate your enthusiasm for the role. If you are selected for an interview, prepare thoroughly by researching Two Circles and the role, and practicing your answers to common interview questions. Be prepared to discuss your experience in service delivery management, client relationship management, and project management in detail, and to provide specific examples of your accomplishments. Also, prepare some questions to ask the interviewer, as this shows that you are engaged and interested in the opportunity. Finally, be professional and enthusiastic throughout the application process. From your initial application to your interview (if you get one), demonstrate your passion for sports, your commitment to delivering exceptional service, and your enthusiasm for the opportunity to join the Two Circles team. This will help you make a positive impression and increase your chances of landing the job.

Conclusion: A Promising Opportunity at Two Circles

In conclusion, the Service Delivery Manager role at Two Circles represents a promising opportunity for individuals with a strong background in client relationship management and project delivery. This 3-month fixed-term contract (FTC) offers a chance to work with a leading sports agency and gain valuable experience in the dynamic world of sports data and analytics. Two Circles is known for its innovative approach and its commitment to delivering exceptional results for its clients, making it an exciting place to work for those passionate about sports and data. The role itself is multifaceted, requiring a blend of project management, client communication, and strategic thinking. The Service Delivery Manager will be responsible for managing key client relationships, overseeing project delivery, monitoring performance, and identifying opportunities for upselling and cross-selling Two Circles' services. This means the successful candidate will need to be highly organized, proactive, and possess excellent communication and problem-solving skills. They will also need to be able to build strong relationships with clients, understand their needs, and ensure that Two Circles delivers on its promises. The key responsibilities of the role highlight the importance of effective communication, project management expertise, and a customer-centric approach. The Service Delivery Manager must be able to clearly articulate project progress, manage client expectations, and address any issues that may arise. They must also be able to work closely with internal teams to coordinate efforts and ensure seamless service delivery. In addition to managing existing client relationships, the role also involves identifying opportunities for growth and expanding the scope of engagement with clients. This requires a commercial mindset and the ability to articulate the value of Two Circles' services. The skills and qualifications required for the role reflect the diverse nature of the responsibilities. Proven experience in service delivery management, strong client relationship management skills, and excellent communication skills are essential. Candidates should also possess strong project management skills, problem-solving abilities, and analytical skills. A relevant degree or qualification in a related field can be advantageous, but experience and a proven track record are equally important. The application process for the Service Delivery Manager position is straightforward, but it's important to pay attention to detail and tailor your application to highlight your relevant skills and experience. Review the job description carefully, update your resume and cover letter, and demonstrate your knowledge of Two Circles in your application. Be prepared to provide specific examples of your accomplishments and skills, and follow up with the hiring manager or recruiter if you have not heard back within a reasonable timeframe. Preparing thoroughly for the interview process is also crucial. Research Two Circles and the role, practice your answers to common interview questions, and prepare some questions to ask the interviewer. By demonstrating your passion for sports, your commitment to delivering exceptional service, and your enthusiasm for the opportunity, you can increase your chances of landing the job. Overall, the Service Delivery Manager role at Two Circles offers a unique opportunity to work with a leading sports agency and contribute to the success of its clients. The 3-month FTC provides a chance to gain valuable experience and potentially lead to further opportunities within the company. If you have the skills and qualifications required and are passionate about sports and data, this could be the perfect role for you. Two Circles is a dynamic and forward-thinking company that values its employees and is committed to delivering exceptional results. Joining their team as a Service Delivery Manager could be a significant step in your career in the sports industry.