On-Call IT Technician Job Opening PC, Mac & Desktop Support Portland-Vancouver-Hillsboro

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Are you a tech-savvy individual with a passion for problem-solving and a knack for providing exceptional customer service? Geeks on Site is seeking a highly motivated and skilled On-Call IT Technician to join our dynamic team, serving the Portland-Vancouver-Hillsboro metropolitan area. If you have expertise in PC, Mac, and desktop support, and thrive in a fast-paced environment, this could be the perfect opportunity for you. This role offers a unique opportunity to leverage your technical skills while providing critical support to clients in need. You will be the face of Geeks on Site, delivering prompt and effective solutions to a diverse range of IT challenges.

About Geeks on Site

At Geeks on Site, we pride ourselves on being a leading provider of on-site and remote IT support services. Our commitment to excellence and customer satisfaction has fueled our growth and established us as a trusted partner for individuals and businesses alike. We understand that technology is an integral part of modern life, and when issues arise, they can be incredibly disruptive. That's why we are dedicated to providing timely and reliable solutions, ensuring our clients can get back to what matters most. Our team is comprised of passionate and skilled technicians who share a common goal: to deliver top-notch IT support with a personal touch. We foster a collaborative and supportive work environment where continuous learning and professional growth are encouraged. We believe in empowering our employees to excel and providing them with the resources and opportunities they need to succeed.

We offer a wide array of IT services, encompassing everything from basic troubleshooting to complex network solutions. Our expertise includes: PC and Mac repair, virus removal, data recovery, network setup and maintenance, and software installation and configuration. We cater to a diverse clientele, including home users, small businesses, and large organizations. This variety ensures that our technicians are constantly challenged and exposed to new technologies and situations. This role is not just about fixing computers; it's about building relationships with our clients and becoming their trusted technology advisor. We strive to create lasting partnerships based on trust, reliability, and exceptional service.

On-Call IT Technician Responsibilities

As an On-Call IT Technician at Geeks on Site, you will be the primary point of contact for our clients in need of immediate assistance. Your responsibilities will be diverse and challenging, requiring a broad range of technical skills and problem-solving abilities. A typical day might involve troubleshooting hardware and software issues, configuring networks, removing viruses, and recovering lost data. You will need to be adept at diagnosing problems quickly and efficiently, and implementing effective solutions. This role demands a strong understanding of both PC and Mac operating systems, as well as various software applications and hardware components.

Key responsibilities include:

  • Providing on-site and remote technical support to clients in the Portland-Vancouver-Hillsboro area.
  • Diagnosing and resolving hardware, software, and network issues on PCs and Macs.
  • Installing and configuring operating systems, software applications, and hardware devices.
  • Performing virus removal, data recovery, and system optimization.
  • Setting up and maintaining wired and wireless networks.
  • Providing excellent customer service and technical support.
  • Documenting all work performed and communicating effectively with clients.
  • Managing your schedule and responding to service requests promptly.
  • Staying up-to-date with the latest technology trends and best practices.
  • Maintaining a professional appearance and demeanor at all times.

In addition to technical skills, this role also requires strong communication and interpersonal skills. You will be interacting with clients from diverse backgrounds and technical skill levels, so you must be able to explain complex technical concepts in a clear and understandable manner. Empathy and patience are essential, as clients may be frustrated or stressed when experiencing technical difficulties. Your ability to listen attentively, understand their needs, and provide reassurance will be crucial to your success. You will also be responsible for managing your own schedule and ensuring that you are available to respond to service requests promptly. This requires strong organizational skills and the ability to prioritize tasks effectively.

Qualifications and Skills

To excel in this role, you should possess a combination of technical expertise, customer service skills, and a strong work ethic. We are looking for individuals who are passionate about technology, dedicated to providing exceptional service, and eager to learn and grow. The ideal candidate will have a solid foundation in PC and Mac hardware and software, as well as a proven ability to troubleshoot and resolve technical issues efficiently.

Required qualifications and skills:

  • Minimum of 2 years of experience in IT support or a related field.
  • Strong knowledge of PC and Mac operating systems, hardware, and software.
  • Experience troubleshooting and resolving hardware, software, and network issues.
  • Excellent customer service and communication skills.
  • Ability to work independently and as part of a team.
  • Strong problem-solving and analytical skills.
  • Ability to prioritize tasks and manage time effectively.
  • Valid driver's license and reliable transportation.
  • Ability to pass a background check.

In addition to the required qualifications, the following skills and experience would be considered a plus: A+ certification, Network+ certification, Apple Certified Mac Technician (ACMT) certification, experience with remote support tools, and experience working in a fast-paced environment. We value individuals who are proactive, resourceful, and committed to continuous learning. The technology landscape is constantly evolving, so it's important to stay up-to-date with the latest trends and best practices. We encourage our technicians to pursue professional development opportunities and provide them with the resources they need to expand their knowledge and skills. We believe that investing in our employees is the key to our success.

Benefits of Working at Geeks on Site

Joining Geeks on Site means becoming part of a supportive and dynamic team, where your contributions are valued and your professional growth is encouraged. We offer a competitive compensation package, comprehensive benefits, and a flexible work environment. We understand that our employees are our greatest asset, and we are committed to providing them with the resources and support they need to thrive.

Benefits of working at Geeks on Site:

  • Competitive hourly wage.
  • Flexible work schedule.
  • Opportunity to work independently and manage your own time.
  • Mileage reimbursement.
  • Ongoing training and professional development opportunities.
  • Supportive and collaborative work environment.
  • Opportunity to work with a diverse range of technologies and clients.
  • Opportunity for advancement within the company.
  • The satisfaction of helping people solve their technology problems.

We believe in fostering a positive and inclusive work environment where everyone feels valued and respected. We celebrate diversity and encourage individuals from all backgrounds to apply. We are committed to providing equal opportunities for all employees and applicants, regardless of race, color, religion, sex, national origin, age, disability, or any other protected characteristic. Our success is built on the talent and dedication of our employees, and we are committed to creating a workplace where everyone can reach their full potential. We encourage a healthy work-life balance and provide our employees with the flexibility they need to manage their personal and professional commitments.

How to Apply

If you are a skilled and motivated IT professional looking for a challenging and rewarding opportunity, we encourage you to apply for the On-Call IT Technician position at Geeks on Site. We are eager to hear from passionate individuals who are committed to providing exceptional customer service and technical support.

To apply, please submit the following:

  • Your resume, highlighting your relevant experience and skills.
  • A cover letter, explaining why you are interested in the position and why you would be a good fit for our team.

In your cover letter, please highlight your technical skills, customer service experience, and problem-solving abilities. Be sure to mention any relevant certifications or training you have completed. We are particularly interested in candidates who can demonstrate a strong understanding of PC and Mac operating systems, hardware, and software. We also value candidates who have experience working with remote support tools and providing on-site technical assistance. Your cover letter is your opportunity to showcase your personality and passion for technology. Let us know why you are excited about the opportunity to work at Geeks on Site and how you can contribute to our team's success.

We are reviewing applications on a rolling basis, so we encourage you to apply as soon as possible. We look forward to hearing from you!

Join the Geeks on Site team and make a difference in the lives of our clients. Your technical expertise and dedication to customer service will be instrumental in helping us continue to provide top-notch IT support in the Portland-Vancouver-Hillsboro area. We are excited to welcome talented individuals who share our passion for technology and our commitment to excellence. Apply today and embark on a rewarding career with Geeks on Site!